Terms of Service

Version of 30 July 2026. Effective from the launch of paid services. The Polish version at /pl/regulamin/ is the binding version in case of any discrepancy.

§1. General provisions

  1. These terms govern the electronic services provided at cytado.com, including the user panel (together: the Service).
  2. The provider is ecopywriting.pl Karol Leszczyński, Papowo Biskupie 119/18, 86-221 Papowo Biskupie, Poland, VAT ID: 9562203948 (the Provider).
  3. Contact: contact@cytado.com or the contact form in the panel.
  4. Using the Service requires accepting these terms. They are provided free of charge in a form that can be downloaded, stored and printed.
  5. All you need is an internet-connected device with a current browser, JavaScript enabled and the cookies required for the Service to work. No additional software is required.

§2. Definitions

  1. User — a natural person with full legal capacity, a legal person or an organisational unit with legal capacity, who has created an account in the Service.
  2. Consumer — a User acting for purposes outside their trade, business, craft or profession, as well as a natural person entering into a contract directly related to their business where the contract is not of a professional nature for them.
  3. Project — a set of source results created in the Service for a thesis topic supplied by the User, together with the functions described in §3.
  4. Unlocking a Project — a paid digital service giving the User full functionality of a given Project (§3(5)).
  5. Source — a publication (e.g. a research article, monograph, report, dataset, statute or court ruling) identified by the Service in publicly available databases and internet resources, presented as metadata, a summary, an assessment and short excerpts.
  6. Search — the automated process in which the Service queries publication databases and internet resources based on the Project topic, downloads publicly available documents, analyses their content and matches them to the topic.

§3. Scope of services and prices

  1. The Service supports academic work: it finds existing, publicly available Sources matching a topic supplied by the User, presents their metadata, automatically generated summaries and quality assessments, excerpts with page numbers, and generates footnote and bibliography suggestions in the selected citation style.
  2. Processing time. A Search queries more than a dozen databases, downloads documents and analyses their content, and typically takes between roughly fifteen and thirty minutes. Progress is shown in the panel and you do not need to keep the page open. This is not a contractual deadline — it depends on the availability and speed of external databases.
  3. Bibliography checker — a tool that verifies whether entries in a list pasted or uploaded by the User (text file or PDF) exist in public academic databases. A free account includes one full check of an entire list, after which only the first few entries are checked (preview); a full check of all entries, a suggested correct citation format and export are available to Users who have unlocked at least one Project. The result is advisory: a “not confirmed” status only means the entry was not found in the databases searched — it is not a statement that the source does not exist or is fabricated. Final verification is the User's responsibility.
  4. A free account includes: one unpaid Project, a single Search for that Project, full access to the three best-matching Sources (with excerpts and citations) together with a count of the remaining Sources found, and one full bibliography check (paragraph 3).
  5. Unlocking a Project — a one-off payment (PLN 49) — covers, within that Project:
    • access to all Sources found, with excerpts and page numbers,
    • citations and bibliographies in Polish footnote style, APA 7, MLA and Chicago,
    • export in Word (DOCX), PDF, plain text (TXT), LaTeX, BibTeX and RIS,
    • repeated Searches (“add more sources”) within the limits in §7,
    • access to the paragraph source finder (an account-wide feature available once at least one Project is unlocked), within the limits in §7,
    • full use of the bibliography checker (paragraph 3).
    Unlocking applies to one specific Project and is not time-limited.
  6. Result history. The Service stores the results of paragraph source searches and bibliography checks in your account history so you can return to them. Repeating the same query within 30 days may return the stored result instead of running the analysis again; such a repeat does not count against the limits in §7.
  7. The Provider is exempt from VAT. Prices shown are final — no VAT or other charges are added. The binding price is the one displayed in the Service when the order is placed.
  8. Prices may also be shown in other currencies for guidance only. Payment is settled in Polish złoty (PLN) unless the payment summary states otherwise; your bank or card issuer may apply its own conversion rate and fees.

§4. User account

  1. Registration requires an email address and password confirmed by a verification code, or signing in with a Google account.
  2. The User must provide accurate details and must not share login credentials. Accounts are personal and may not be shared.
  3. Creating and maintaining an account is free. The User may change their password and delete their account at any time in the panel (Account tab); deletion removes the User's Projects and history, is irreversible, and does not entitle the User to a refund for services already performed.
  4. Personal data processing is described in the privacy policy.

§5. Payments

  1. Payments are handled by Stripe. Available methods include payment cards, BLIK and Revolut Pay; the current list is shown at checkout. The Provider does not store card details.
  2. The contract for Unlocking a Project is concluded upon payment; access is granted immediately after the payment is confirmed.
  3. An electronic invoice or receipt is issued on request submitted through the contact form in the panel or by email, to which the User consents by accepting these terms.

§6. Right of withdrawal

  1. Unlocking a Project consists in supplying digital content not on a tangible medium and in a service performed in full immediately after the contract is concluded.
  2. By paying for Unlocking a Project, a Consumer expressly requests immediate performance — access to the content before the 14-day withdrawal period expires — gives prior express consent to it, and acknowledges that once the content has been supplied they lose the statutory right of withdrawal (Article 16(m) of Directive 2011/83/EU, implemented in Poland by Article 38(1)(13) of the Act of 30 May 2014 on consumer rights). This information is shown before payment.
  3. Losing the right of withdrawal does not affect the Consumer's rights where the service does not conform with the contract (§10) or the right to complain.
  4. Statements to the Provider may be sent by email to contact@cytado.com. Any refunds are made without undue delay and no later than within 14 days, using the same payment method the Consumer used, unless they agree otherwise.

§7. Rules of use and limits

  1. The Service is a research tool. It must not be used in a way that breaches the law or third-party rights, nor for:
    • bulk or automated querying of the Service (bots, scripts) beyond normal use of the panel,
    • reselling or publicly redistributing the Service's output as your own service,
    • using excerpts of Sources beyond the limits of fair use and the right of quotation (paragraph 3),
    • creating multiple accounts to circumvent the limits in paragraph 2.
  2. To keep the Service stable and fairly used, the Provider applies technical limits, in particular: one unpaid Project per account, a daily cap on new Projects, caps on repeated Searches per Project and per day, a daily cap on paragraph source finder queries, and a daily cap on free Searches from a single IP address. The paragraph source finder may fetch new Sources on the fly when a topic is not yet covered; such a fetch counts towards the daily Search limit. Current values are shown in the panel next to the relevant features. Limits are set so as not to restrict normal thesis work and may be raised on justified request (contact form).
  3. Third-party content. Sources presented in the Service come from publicly available academic databases and internet resources and remain the property of their authors or publishers. The Service provides metadata, its own (automated) summaries and short excerpts within the limits of the right of quotation, always with a link to the original. Full text is shown only for Sources under open licences or in the public domain. The User may use excerpts in their own work only within the limits of fair use and permitted quotation, with correct attribution (which the generated citations serve).
  4. Nature of results. Summaries, quality assessments, matches and page numbers are generated automatically (including with artificial intelligence) from document content. The Provider takes care to make them reliable, but they are advisory — before using a quotation the User should verify it against the original Source (a link is always provided). The Service does not guarantee that Sources will be found for every topic, nor their number or completeness; both depend on what is publicly available for the topic in question.
  5. The User is responsible for the content of their work, the selection and use of Sources, and compliance with the requirements of their university or publisher. The Service is not a thesis-writing service and does not produce substantive content for the User.

§8. Content published in the Service

  1. The Service publishes its own material: a blog and topic pages with source listings. This material is informational and does not constitute academic or legal advice.
  2. Topic pages present only publication metadata, links and the Provider's own commentary. They contain no Users' Projects or thesis topics — content entered by Users is never published.
  3. The Provider's own material (texts, layout, the Service software) is protected by copyright. Copying it to build a competing service requires the Provider's consent.

§9. Availability

  1. The Provider makes every effort to keep the Service running continuously but reserves the right to technical breaks (maintenance, updates). Users will be informed of longer planned breaks in the Service where possible.
  2. The Provider is not liable for interruptions caused by circumstances beyond its control, in particular failures of third-party infrastructure (academic databases, the payment operator) or force majeure, but will work to resolve their effects without undue delay.
  3. If a Search fails for technical reasons the User may repeat it; a failed Search does not count against the limits in §7.

§10. Complaints and liability

  1. Complaints may be sent by email tocontact@cytado.com or through the contact form in the panel, and should describe the problem and identify the account and Project.
  2. The Provider responds to complaints within 14 days of receipt.
  3. The Provider is liable to Consumers for the conformity of digital services and content with the contract under applicable consumer law. For Users who are not Consumers, liability is limited to the fee paid for the Project concerned and excludes lost profits.
  4. Consumers may use out-of-court complaint and redress procedures. Information on consumer dispute resolution in the EU is available from the European Commission ateuropa.eu/youreurope.

§11. Final provisions

  1. Personal data processing, including the information required by the GDPR, is described in the privacy policy.
  2. The Provider may amend these terms for important reasons (changes in law, changes to the scope or manner of the services, security). Users with an account will be informed in the Service at least 14 days in advance. Amendments do not affect services paid for before they take effect. A User who does not accept an amendment may delete their account.
  3. These terms are governed by Polish law. This choice does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence. Disputes with Users who are not Consumers are settled by the court with jurisdiction over the Provider's registered office; disputes with Consumers are governed by general rules of jurisdiction.
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